Prepaid Card Terms & Conditions

Definitions

1. The Bank: Sharjah Islamic Bank (SIB).

2. Account: Card account maintained by the Bank.

3. Activation: Activation of the Card to enable the Cardholder to use the Card.

4. Branch: Any of SIB branches.

5. Card: The Prepaid Card, any additional or replacement Card.

6. Card Number: The card number on your Card.

7. Applicant: The customer applying for the Card.

8. Cardholder: The person who will own the Card & use it.

9. PIN: Personal Identification Number for use with the Card.

10. Customer Service: Bank customer service officers at SIB Branch or Call Center.

11. Security Details: Information provided by the Applicant to the Bank at the time of applying for the Card.

Issuance of Card

1. This Card is the property of the Bank and the Bank may request the Applicant / Cardholder to return it.

2. The Card is a prepaid card and not a credit card and the usage is subject to the amount pre-loaded. The Card can only be used in case of credit balance and up to its credit balance amount.

Activation

The Card will be activated and ready for use after the Applicant / Cardholder calls the Bank / Call Centre or through SIB Digital App or SIB ATM for activation.

Use of the Card

1. Card validity is 5 years from date of issuance.

2. Card usage will be limited to retail purchases, cash withdrawals, internet transactions or any transactions compliant with Sharia’a principles and permitted by the Bank.

3. The Card balance will be debited with the value of each purchase on the transaction date.

4. No transaction can be stopped once authorized through any Point of Sale (POS) terminal.

5. The Card cannot be used after expiry date.

6. The Card must not be used for any illegal purpose.

7. The Card will be subject to a maximum and minimum load amount as mentioned in the application form.

8. Account balance inquiry can be done through the Bank’s Customer Service.

9. In case of any discrepancies in the Card Account, the Cardholder should immediately notify the Bank.

10. There is no profit payable by the Bank on the Card credit balance.

11. The Card Applicant must present all necessary documents requested by the Bank in order to process the Card application including, but not limited to, proper identification of the Applicant / Cardholder along with the application form.

12. Foreign currency transactions will be converted into AED at the exchange rate determined an the date of the transaction.

Fees & Charges

1. The Card is subject to issuance fees and replacement fees and will be paid as prompted by the Bank either in advance by the Applicant in cash or cheque,or deducted from the Card credit balance. In case of cheque, the processing will be completed only after the cheque is cleared.

2. All fees & charges relevant to the Card are subject to change and are available upon request.

Card Security

The Applicant / Cardholder should make sure that the Card is always

secured by:

 1. Never allow anyone other than the Cardholder to use the card.

 2. Never communicate the Card number, expiry date, or any other information to anyone.

 3. Never leave the Card unattended.

 4. Ensure to get the Card back after every purchase. Always check sales vouchers including purchase amount before signing sales slips.

 5. Never share the PIN number with others.

Lost & stolen Cards

1. If the Card is lost or stolen, the Applicant / Cardholder must immediately notify the Bank.

2. Lost or stolen Card, if found, must not be used and must be returned to the Bank.

3. Lost or stolen Card can be replaced subject to the Applicant / Cardholder request and the replacement Card will be subject to charges in cash or deducted from the Card credit balance. The replaced Card will be sent to the address of the Cardholder as per the Bank’s records.

4. Any transaction that has occurred after the Card was lost or stolen and before the Applicant / Cardholder has reported the card lost or stolen, will be the Applicant / Cardholder’s responsibility.

Terms of Termination

1. The Card usage will be subject to the Card validity / expiry date.

2. The Applicant / Cardholder may request the termination of the relationship in writing before the Card expiry, the credit balance will be paid to the person who is submitting the termination request. In case the Cardholder is below the age of 18 years and intends to terminate the relationship, a request from the Applicant or the Cardholder’s guardian is a must and in this case the credit balance will be paid to the Applicant or the guardian. The Card credit balance can be collected from any Branch.

3. The Card should be handed over to the Bank in case of termination.

4. The bank may request the return, cancellation, and / or end the agreement of the Card if:

 1. Any of the terms and conditions governing the Card is violated by the Applicant / Cardholder

 2. The Card is misused.

 3. False information was given to the Bank at the time of applying for the Card.

5. The Bank reserves the rights to terminate this agreement without giving prior notice and the Bank will refund any credit balance on the Card Account at the time of termination.

6. The Bank reserves the rights to change / adjust / cancel any of the terms and conditions governing the relationship of the Card product with prior notice.

Bank Liability

The Bank will not in any way be liable for any loss due to any of the following:

1. The information provided by the Applicant / Cardholder are proved to be incorrect / inaccurate.

2. Any system failure or any failure due to events out of the Bank’s control.

3. Refusal to honour or accept the Card at any time by any Point of Sale, merchant, ATM, bank, etc.

4. Any direct or indirect losses resulting from the usage of the Card.

5. The goods or services purchased by the Cardholder using the Card.

6. Loss or theft of the Card

Assignment

1. The Bank may assign all or any of its rights or obligations under this agreement to any other person.

2. The Card Applicant / Cardholder agrees that the Bank may at any time disclose and furnish any information as it deems fit concerning the Card Applicant / Cardholder, including but not limited to, the Account of the Cardholder under this agreement to the Bank’s associates, branches, agents, third party providers or other parties in connection with the administration of the Card related services or to enforce the Applicant / Cardholder’s obligations under this agreement

Governing Law

These Terms and Conditions shall be governed, construed, defined as to the scope of its application, and supplemented - as for the Terms & Conditions not mentioned therein - in accordance with the provisions of the Islamic Sharia’a and the Articles of Association of the Bank as well as the laws in force in the UAE and the established custom practices not conflicting therewith

User Guide
Welcome to a world of benefits!
Global Acceptance Your Prepaid Card enjoys international acceptance. It can be used at millions of establishments worldwide at more than 150 countries in addition to online this offers you convenience, recognition and security wherever you are.
Smart Chip Technology Your new EMV compliant smart-chip Prepaid card uses the latest security and encryption technologies; this should give you a peace of mind when using the card at any point of sale, locally and internationally. Additionally, using your new card for daily purchases is considered to be safer than carrying cash.
Online & Mobile Banking Enjoy access to our state-of-the-art and highly secured Online & Mobile Banking services that enable you to get your account details, carry out transfer and bill payments and more anytime, anywhere. Simply visit www.sib.ae or download the free SIB Digital app and start banking  at your convenience.
Apple Pay and Samsung Wallet Contactless payment You won’t need to carry a card anymore, simply add your card to your device to pay your daily purchases.
Instant Cash Although you can use your card for purchases at millions of outlets, with Sharjah Islamic Bank Mastercard Prepaid Card you can avail instant cash from over 840,000 ATM and financial institutions displaying the Mastercard logo worldwide.
Fraud Early Warning System Adding an extra mile to your benefits and convenience with your Sharjah Islamic Bank Mastercard Prepaid Card you can rest assured that the risk of misuse is minimized. The Fraud Early Warning System is a unique system that continuously monitors transactions on your card to prevent fraudulent usage. In case of any suspicious transactions occurring on your card account, which are in discrepancy with your normal usage pattern, we will automatically give you a call to confirm whether the transaction is genuine or not.
Security Your new Sharjah Islamic Bank Mastercard Prepaid Card comes with a transaction alert to notify you of transactions done on the card through an instant SMS on your mobile phone, which should add up to your comfort.

Tips and information about your SIB Mastercard Prepaid Card

1. Sign on the signature panel on the reverse of your card immediately to prevent any possible misuse.

2. Keep a photocopy of the front and back of your card for your record after you have signed on the signature panel, you can refer to it whenever you need information about your card.

3. Activate your card by calling us on +97165999999, or through SIB Digital app.

4. Your card is valid for an initial period of 5 years and it will be renewed automatically.

5. Please inform us of any changes in your particulars recorded with us, such as address, telephone numbers, etc. as soon as possible.

6. Write your card number in all correspondences for reference to your card.

7. Please go through the SIB Terms & Conditions before signing or using your card.

8. Read the SIB Tariff & Charges for more details

9. For further information related to your SIB Mastercard, please call +97165999999 anytime, anywhere or visit www.sib.ae

Services & Charges

Please note: *In addition to the standard fee charged by Mastercard Worldwide or Visa International For all enquiries regarding fees and charges, please call +97165999999 within or outside UAE or visit www.sib.ae