Officer - Merchant onboarding
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Location Sharjah
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Posted On 20 Nov, 2024
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Type Permanent
Job Category Operations - Card Operation
JOB PURPOSE
- Onboard new merchants efficiently and compliantly.
- Facilitates the registration, verification and activation of merchants.
- Enabling them to access & use services or platforms, such as payment gateways, POS, e-commerce solutions.
KEY ACCOUNTABILITIES
- Merchant onboarding and registration process in the system
- Verifying Merchant documentation & submission
- Validating the accuracy and authenticity of merchant provided information in compliance with company policies and regulatory requirements
- Coordinate with relevant teams e.g. Compliance, finance, ITD, Business to ensure timely approvals and setup.
- Ensure merchants meet all compliance requirements, including KYC and AML guidelines
- Maintain accurate records of merchant onboarding processes, accuracy in MCC & IRD updates, ensuring all documentation is filed appropriately.
- Connect with Merchant to update on policy changes or compliance requirements
- Address merchant queries, resolve issues, and escalate problems to the relevant departments as needed.
- Support to enable successful integration & maintain KPI
Qualifications, Experiences & Technical Skills:
- Familiarity with Merchant systems, onboarding platforms and digital tools.
- Ability to address and resolve issues during the onboarding process.
- Knowledge of KYC, AML and other regulatory requirements.
- Ability to manage multiple onboarding processes simultaneously.
- Minimum Experience 3-6 Years in similar role
Email address *
Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.
The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.
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