JOB PURPOSE:

To establish, maintain and develop relationships with SIB customers through timely and effective responses to customer queries. Utilise all opportunities to cross sell additional products and services by being aware of customer requirements and ensuring they are continually met.

KEY ACCOUNTABILITIES:

• To provide bank customer's financial services which exceed the customer's expectations by delivering competent, timely and problem free services.
• To improve service level at the branch. Take ownership of customer complaint resolution.
• Contact customers through telephone and visits to cross-sell banks products and to obtain leads and references for fresh acquisition.
• Identifies and establishes new relationships, consistent with the Bank’s retail objectives, so that SIB market share is maximized.
• Achieves and maintains monthly and yearly sales targets, follow up achievements and take corrective action whenever needed to keep sales targets achievements within track.
• Maintains ongoing dialogue with customers to ensure that they are aware of all SIB products/services relevant to their situation.

KEY SKILLS :

• Strong interpersonal skills and communication
• Team leadership skills
• Excellent negotiating skills
• Good knowledge and understanding of banking rules, regulations and compliance requirements.
• Knowledge of banking operations and control procedures.
• Sound knowledge of Islamic Banking principles

Minimum Experience:

• Minimum years of experience : 2-5 years’ experience within banking industry in the Retail – Branches domain handling Customer Service Role. 

• Should have intensive banking knowledge, leadership skills and proven financial performance records.

• Fields: Retail Banking / Branches.  
  

Language Skills:

•  Strong in both oral and written : English and Arabic.